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Empathy

The Right Way to Express Empathy

October 27, 2015 by Stacy Hurt

When I was in college, I was in an abusive relationship (more on that later…).  My parents sent me for counseling, which of course I fought, but did for them.  After a few useless sessions, I asked the psychologist, “Have you ever been in an abusive relationship?” She said, “No.”  Then I asked, “Then what do you know about how I feel if you’ve never gone through it?” She looked at me blankly.  I think she was trying to bridge to all of the “research” she’d done, but I walked out.  I was 22 years old, and I think she was 40 something.  No disrespect to research or anything, but until you’ve gone through something awful, devastating, and truly life changing (like it changes your life… every single day), you really don’t understand how someone feels about a certain situation.  And now that I’m the one who is 40 something, I would not fight counseling for anything.  If you get the right therapist, it can make a world of difference.  I just didn’t have the right one.

Last night, I was speaking with a mom friend whose husband suffered a stroke resulting in a traumatic brain injury about a year ago.  Ironically, his event happened the same time as my diagnosis within a few days.  As a matter of fact, we both coached our kids’ volleyball teams and were talking about how much we were looking forward to the school year ahead, and how it was going to be filled with promise and opportunity.  Both of our lives were shattered – our school year ahead was awful, tragic, and devastating; no promise; no opportunity – a lot of sadness and readjustment to our new lives.  Through all I’ve gone through with Emmett and his unmyelinated brain, I could completely relate to all she was talking about.  Her husband is non-verbal and he uses assistive technology to communicate – as does Emmett.  She relayed to me how cumbersome it is, and how frustrating it can be to figure out wants and needs, among many other things.  She was emotional, and I could tell that she doesn’t have a lot of people who have walked in her shoes.  I listened intently and offered comfort and ideas where I thought appropriate.  But I mostly listened with a sincere heart for all she is going through.The Right Way to Express Empathy

There is a fine line between “empathy” and “grandstanding.”  My friend clearly wanted to vent and talk about her experience.  It wasn’t my time to talk about my story with Emmett.  In other words, when someone is pouring out their heart to you about their challenges, don’t start talking about yourself, even though you’ve been through the same thing.  Just nod and listen- if they know your situation, they KNOW all you’ve been through.  They don’t want to hear about it NOW.  Just shut up and listen with a kind ear!  You’ll get your chance at a different time!!  When I was telling someone about how awful I felt after my surgery, they were like, “Oh yes, I had surgery, and I had this and that, and this is what I did, blah blah blah” SHUT THE HELL UP!!  Can I just tell you how awful I feel?  Can you just say, “That totally sucks, and I am so sorry.  How can I help you?”  Is that so tough?  Sheesh!!

 

I was fortunate enough to have a booth at the UPMC Integrative Oncology Wellness Fair last Thursday.  It was the best thing ever!  I was “The Patient is IN.  Meet Stacy.”  My story was displayed for others to read, and then they just wanted to tell their story to someone who could empathize – someone who walks in their shoes – someone who “gets it.”  If they talked, I listened.  If they asked a question, I answered the best and most honestly I could.  If they wanted a positive smile and word, I gave it to them.  But I mostly listened.

As a take off of a quote from my mother-in-law, “Use your ears a little more, and your mouth a little less.”  Yes, I can talk with the best of them… but I like listening 10 times more (little known fact…).  So, today, mostly listen.

Peace in your world today,

Stacy

Filed Under: Integrative Oncology, Mental Health Tagged With: Empathy, UPMC

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Chief Patient Officer @Parexel 🫶 Cancer survivor, Rare disease mom/caregiver, Advocate for the unseen/unheard in healthcare 📣 Opinions are my own

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championstour PGA TOUR Champions @championstour ·
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Needing a big moment on 18, Jerry Kelly delivers an absolute clinic from the bunker to make birdie and secure the ISPS HANDA Senior Open 👏

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The most fun, gracious, genuine guy you’ll ever meet. The real deal ❤️ Congratulations to the CHAMPION @jerrykelly13pga! #Superstar 🌟

PGA TOUR Champions @ChampionsTour

Jerry Kelly gets it done at Gleneagles!

He battles through a tight final round to capture the ISPS HANDA Senior Open 🏆

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marklewismd Mark Lewis, MD, FASCO @marklewismd ·
1 Jun

“X % of patients found the side effects acceptable” strikes me as far more authentic than “manageable toxicity”, and acknowledges who’s actually experiencing the AEs!

When the patient & oncologist meet, there are 2 experts in the room: one embodied & one necessarily removed

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This June, Parexel is proud to celebrate #PrideMonth2026 —a time to honor the resilience, courage and contributions of the LGBTQ+ community while reaffirming our commitment to creating a workplace where everyone feels valued and respected.

Happy Pride!🏳️‍🌈

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Stacy Hurt - “Our Patient Voice” Community

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Stacy Hurt - “Our Patient Voice” Community
It was a privilege to volunteer my time to speak with the incoming class of University of Pittsburgh School of Medicine students about the importance of a collaborative physician/patient relationship. I look forward to this lecture each year. Wonderful to welcome special guest Griffin Hurt as I talked about the value of a strong support system. Two excellent questions from the students: (1) What restored your confidence in your surgeon after your medical accident? (2) What advice would you give us when speaking to patients about clinical trials? Special thanks to Dr. Jason Chang, Dr. Debra Cohen, and Dr. Amanda Brown for the invitation. Congratulations and good luck Class of 2030! ... See MoreSee Less

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I’m honored and excited to share that I have joined the Board of Inventus Group as a Non-Executive Advisor.This opportunity is deeply meaningful—not because of the title, but because of what it represents.For years, I have advocated for a simple but powerful belief: patients deserve a seat at the table. The people most impacted by healthcare decisions should have a voice in shaping them.Inventus is building technology and solutions designed to improve the clinical trial experience, and I am inspired by their commitment to putting patients at the center of that work. Together, we share a vision of reducing patient burden, improving accessibility, and making clinical research more inclusive, compassionate, and effective. As both a patient and caregiver, I have experienced firsthand the challenges that patients face when navigating complex healthcare systems. Bringing that lived experience into board-level conversations is not only a privilege—it is a responsibility.To me, this appointment is bigger than one individual. It is a signal that the patient voice belongs in leadership discussions, strategic decisions, and innovation efforts across our industry. I hope it encourages more organizations to actively seek and value patient/caregiver subject matter experts when shaping the future of healthcare.My sincere thanks to Steve Sanghera and the entire Inventus team for their trust and partnership. I look forward to helping advance solutions that make clinical research more patient-centered, accessible, and human.Power to the patients! 🙌 ... See MoreSee Less

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Opinions expressed here are my own and do not represent the views of my employer, nor should be construed as medical advice.  Please consult a licensed, trusted health care professional for any/all treatment decisions.

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