An individual who works with your teams and makes focused recommendations to ensure a best in class patient experience – whether that be with your products or with your healthcare professionals. Someone who serves as an internal, organizational lead to provide problem solving which improves patient experiences.
With the rise of Accountable Care Organizations and their focus on value-based healthcare, good Hospital Consumer Assessment of Healthcare Providers and Systems survey (HCAPHS) scores based on a good patient experience help healthcare providers preserve their full Medicare reimbursement. Increased efficiency, e.g. making scheduling and rescheduling of appointments easier, not only reduces wait times for patients and thereby improves their experience, but also increases the healthcare provider’s capacity utilization and thereby their revenues. More fundamentally, though, a positive patient experience is at the core of the mission of every healthcare provider. -Luma Health, 6/20/18
Are your end users patients? Then you need a patient to help you
Do your products serve caregivers? Then you need someone who is caregiver focused
Are your external customers in the healthcare industry? Then you need an industry veteran to lend her expertise to providing solutions
As someone who has proudly fulfilled all three of these roles, I am expertly positioned to collaborate with your teams and take your patient experience to the next level.